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Informal Dispute Resolution Process

The Informal Dispute Resolution (IDR) process gives nursing facilities, assisted living facilities, and intermediate care facilities for individuals with an intellectual disability or related conditions (ICF/IID) the opportunity to refute deficiencies and violations cited by the Texas Department of Aging and Disability Services (DADS).

The Texas Health and Human Services Commission (HHSC)’s Informal Dispute Resolution unit acts as a neutral third party in these cases.

Contact Us

HHSC - Informal Dispute Resolution
1106 Clayton Lane, Suite 300W
Mail Code: H970
Austin, Texas 78723
Phone: 512-706-7268
Fax: 512-706-7275
Email: IDR@hhsc.state.tx.us