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Contacting HHSC

Call 2-1-1:

Dialing 2-1-1 is a free, easy way to find out about services you can get in your area or through state programs.

Email Encryption
The state's health and human services agencies are committed to protecting your personal and private information. One way we do this is by using secure email to make sure your private information remains private. If you received a secure email from our agencies, please read these instructions on how to open it.

If you can’t connect to 2-1-1, call us toll-free at 1-877-541-7905. You can also visit the 2-1-1 Texas website to find the phone number to your local 2-1-1 Area Information Center.

You may not be able to connect to 2-1-1 if:

  • You are calling from outside of Texas.
  • Your cell phone won’t dial 2-1-1.
  • You use voice-over-IP (use the Internet to make calls)

Open Records Request

HHSC is committed to providing full access to public information. You can request records under the Texas Public Information Act by mail, fax or email. Requesting records

Customer Service

  • Medicaid client hotline: 1-800-252-8263
  • CHIP call center: 1-877-543-7669 or 1-800-647-6558
    CHIP processing center: HHSC, P. O. Box 149024, Austin, TX 78714-9024
  • Report waste, abuse and fraud in HHSC benefit programs: 1-800-436-6184
  • If you are deaf, hard of hearing, or speech impaired: Call any HHSC office by using the relay service of your choice.  The state of Texas offers Relay Texas. You can reach Relay Texas by dialing toll-free 7-1-1 or 1-800-735-2989. You can reach the HHSC state office’s reception desk by dialing the TTY number 512-424-6597.

  • To learn more about customer service and HHSC's complaint process see the HHSC Compact with Texans web page.
  • To learn more about HHSC benefit programs and how to apply for benefits, visit the “How to Get Help” web page.
  • If you need help with benefits you are getting, visit the “Questions about Your Benefits” web page.

Reporting Child Protective Services Issues

Toll-free: 1-877-787-8999

Reporting Child Abuse Issues

Toll-free: 1-800-252-5400

HHSC Ombudsman Office

Contact the Ombudsman Office if you have health and human services-related complaints or issues.

Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P O Box 13247
Austin, TX  78711-3247

Phone: 1-877-787-8999 (Toll-Free)

Relay Texas for people with a hearing or speech disability: 7-1-1 or 1-800-735-2989 (toll-free).
Online: Online Submission Form
Fax: 1-888-780-8099 (Toll-Free)

HHSC Civil Rights Office

Call the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint.

Civil Rights Office
Health and Human Services Commission
701 W. 51st Street, MC W206
Austin, Texas 78751

1-888-388-6332 or 1-512-438-4313
TTY toll-free: 1-877-432-7232

HHS Veteran Liaison

HHSC Headquarters

Texas Health and Human Services Commission
Brown-Heatly Building
4900 N. Lamar Blvd.
Austin, TX 78751-2316

Main number: 512-424-6500
Media calls: 512-424-6951

Directions and maps to HHSC headquarters and other Austin facilities


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